Delivery Policy

We deliver software and digital services. Nothing is physically shipped, so there is no courier, no tracking number and no shipping charge.

1. Delivery timelines

Indicative timelines, measured from the project kickoff — not from the date of payment:

Your written scope document contains the timeline that actually applies to your project.

2. What "kickoff" means

The project starts once we have received your advance payment and the content, brand assets and access we need from you. We contact you within one business day of payment to arrange this.

3. What is delivered

On completion and receipt of final payment you receive, as applicable: the live deployed system, source code, administrator credentials, hosting and domain access, documentation, and a training session for the people who will use it. Mobile apps are published to the Play Store or App Store under your developer account, or ours by agreement.

4. Delays

Timelines assume reasonably prompt feedback. If content, approvals or access are outstanding, the timeline extends by the corresponding period. Where a delay is ours, we tell you as soon as we know and agree a revised date rather than letting a deadline pass quietly.

5. Acceptance

On delivery you have 7 days to review against the scope document and report anything that does not conform. We correct conformance issues at no charge. After 7 days without reported issues, the deliverable is treated as accepted, and further changes fall under a support retainer or a new quote.

6. Post-delivery support

Support windows are included with each package — 3 months with Synaptic Growth, 6 months with Synaptic Pro. Beyond that, support retainers start at ₹2,000 per month plus GST.

7. Hardware

We do not sell or ship hardware. Where a project requires devices — a GPS tracker, an IoT sensor, a biometric reader — you purchase them directly from the supplier. We will specify exactly what is needed and configure it for you.